Stakeholder Insight

Designed For:

Programme and project teams who want to obtain an independent and in-depth insight into the expectations and perceptions of key stakeholders, as a foundation for establishing, refining and evaluating action plans that will deliver real and sustainable improvement in performance from a stakeholder perspective.

Objectives

To provide programme/ project management with a depth of key stakeholder perceptions across a broad range of perspectives, and to analyse this feedback to identify improvement needs and priorities.

This is based on a programme of in-depth, face to face reviews with key stakeholders on a one-to-one basis, and using the Insight method of review and analysis, incorporating both qualitative and quantitative elements.

Organisational Benefit

There are benefits at a programme/ project level and a personal level. The programme will benefit from improved insight into key stakeholder expectations and perceptions, leading to improved stakeholder confidence in the programme and the programme/project organisation. The programme/ project leadership will also benefit from adopting an enhanced approach to determining and evaluating programme/ project success, which takes account of key stakeholder expectations and ambitions.

Programme

A typical Insight review programme involves:

• A preparatory planning, briefing and communication phase
• The conduct of the stakeholder reviews, and associated reporting at the individual stakeholder level
• The analysis and interpretationof stakeholder feedback, leading to recommended improvement priorities, asa foundation for action planning and implementation by the programme//project team.

You can access the one page PDF version of Stakeholder Insight here